Tech Support
Dedicated technicians/support team for your needs
Here’s what you will get with our service:
A manager who will monitor the staff and guarantee quality and your privacy
Agreement about your required timeframe and response time
Installation of your own private label helpdesk system
The capability of having users/customers submit their support requests (tickets) through the helpdesk system
Contact with our techs by email, instant message, or SMS
The ability to track our activities and view statistics through the helpdesk system
A price dependent on
timeframe and response time.
(For example: 9 AM-7 PM EST x 5 days, or 24×7x365, etc.)
number of servers
number of users
number of accounts
number of virtual servers
number of tickets
Sample support problems below:
Problems with DNS, email, other standard services
HTML/CGI/PHP/JSP problems
Website setup: httpd.conf, htaccess, file attributes
Upload/download problems
Custom addon modules and 3rd party software
Security and passwords (.htaccess, security certificates, etc)
and more. . .
We will reply to your customers anonymously using your brand.
We also install applications such Kayako, eSupport Suite, vBulletin, PerlDesk, PHP, ModernBill, Plesk, so no worries if you don’t have an existing support desk.
For a free quote, please contact our transfer team, click here
If you need help now, please contact our 24X7 support desk at NamesAreCheap, Click here